Shipping policy

Shipping and delivery

Physical products

Physical products are shipped only to eligible addresses available at checkout. Order processing generally takes 1–3 business days. Delivery times vary by product and fulfillment partner. The current estimated delivery window for each physical product is shown on its product page and, when available, at checkout. For AutoDS-fulfilled U.S. orders, transit may take approximately 14–17 business days after processing. These are estimates, not guarantees; carrier delays, weather, address issues, peak periods, customs and supplier availability can affect delivery.

Available shipping methods—including any free-shipping option—charges and applicable taxes are shown at checkout before payment. Tracking information is sent when it becomes available. Orders containing products fulfilled from different locations may arrive in separate packages and at different times.

Review the shipping address carefully before placing an order. Send an address-change request to support@digitalees.com immediately; changes are not guaranteed after fulfillment starts. Customers are responsible for additional costs caused by an incorrect or incomplete address when the carrier cannot correct it.

If tracking shows a package as delivered but it is missing, check the delivery area, household members and neighbors, then contact the carrier and Digitalees promptly with the order number. Report visible shipping damage or an incomplete package within 7 days of delivery and keep the item, packaging and shipping label for verification.

Digital guides

Digital guides are not physically shipped and do not carry a shipping fee. After payment is confirmed, access or download instructions are provided through the order flow and, where enabled, by email. Payment review, spam filtering or a technical issue can delay access. Save the files to your own device after delivery.

Mixed orders

A cart may contain both physical products and digital guides. Digital access is delivered separately from the physical shipment. The physical portion still requires an eligible shipping address and may have shipping charges or taxes calculated at checkout.