Refund policy

Returns, refunds and cancellations

Physical products

Contact support@digitalees.com within 14 days of confirmed delivery to request a return. Include your order number and the reason for the request. Items must be unused, unwashed, complete and in their original packaging. Do not send an item back without return instructions; the authorized return address may differ from the sender address shown on the parcel.

Unless the item arrived damaged, defective, incomplete or incorrect, the customer is responsible for approved return-shipping costs. Original shipping charges are not refundable. After an authorized return is received and inspected, any approved refund is issued to the original payment method. Processing time by banks and payment providers can vary.

Report damaged, defective, incomplete or incorrect physical items within 7 days of delivery. Include clear photos of the item, packaging and shipping label. We may offer a replacement, missing part, or refund after verification. Normal wear, misuse, accidental damage, incompatible use disclosed on the product page, and change-of-mind returns that do not meet the conditions above are not covered.

Cancellation or address-change requests should be sent as soon as possible. Once fulfillment or shipment has started, cancellation or address changes may no longer be possible.

Digital products

Digital delivery may begin after payment is confirmed. A change-of-mind refund is not guaranteed after access has been provided or a file has been downloaded. If you were charged more than once, received the wrong or missing file, or a supplied file is defective or inaccessible, contact us within 7 days of purchase with the order number and affected file name. We will first attempt to provide the correct file or working access; if the verified issue cannot be corrected, an approved refund will be returned to the original payment method.

Mixed orders and legal rights

Physical products and digital guides are evaluated under the terms that apply to each item. These terms do not limit rights or remedies that cannot be excluded under applicable law. Never send passwords or full payment-card details when contacting support.