Frequently Asked Questions

Products, delivery and order support

Am I buying a digital download or a physical product?

Digitalees sells both. The product page identifies the format and lists what is included. Digital files are delivered electronically; physical products are shipped to your address. A digital guide is not included with a physical product unless the listing explicitly says so.

How do I receive a digital purchase?

After successful payment, use the download link provided with your order. Check the email address used at checkout and your spam or junk folder. If a link is missing or a file will not open, contact support@digitalees.com with your order number.

Can I view or print a guide?

Check the product page for the file format and included pages. PDF files can be opened with a compatible PDF reader on a phone, tablet or computer. Printable pages can be printed for your personal use.

How long does physical delivery take?

Processing generally takes 1–3 business days. For orders fulfilled by our shipping partner, the U.S. transit estimate is approximately 14–17 business days after processing. Timing varies and is not guaranteed. Review the product page, the options shown at checkout and our Shipping Policy before ordering.

Where do you ship, and what does shipping cost?

Enter your delivery address at checkout to see available shipping options and charges. Availability depends on the product and destination. Digital downloads do not require physical shipping.

How do I track a shipment?

Tracking is sent when available. If you need help with a shipment or believe the delivery address is incorrect, contact support with your order number.

Which payment methods can I use?

Use the payment methods displayed at Shopify checkout. Available options can vary by device, currency and location. Review the total before placing your order.

What are the return and refund terms?

Terms depend on whether you buy a physical product or a digital download. Please read our Refund Policy for eligibility, time limits and return instructions. If you ordered under an earlier offer or have a question about the terms shown when you purchased, include those details when contacting support.

What if an item arrives damaged or the wrong item arrives?

Contact support promptly with your order number, a description of the issue and clear photos where relevant. See the reporting periods and process in our Refund Policy.

How do I contact Digitalees?

Email support@digitalees.com or use the contact form. Include your order number if your question relates to a purchase. Do not send card numbers or passwords.